Continuity of care, evidenced across your provider panel.
When a contracted provider becomes unwell, incapacitated, or simply unreachable, the obligation to their clients does not pause. It moves to you. Addison lets you buy a seat for every provider you contract, gives each of them a written, rehearsed contingency plan, and shows you that those plans exist without your organisation ever touching clinical data.
A provider stops responding. Nobody knows which clients had sessions booked this week.
Clients arrive at an empty room, or wait for a call that does not come.
Referrals keep arriving at a booking link nobody is watching.
Your team reconstructs a caseload from emails, under time pressure, with no access to the diary.
What Addison gives a supplier
Not a policy document in a shared drive. A configured plan in the tool the clinician already schedules in, with a nominated contact and notices written in their own words.
Rehearsal runs the plan as a dry run and shows exactly who would be contacted. A plan that has been rehearsed is a plan you can rely on.
You can know that a provider has a current plan, and when it was last reviewed. You never see client names, notes, session detail, or allocations.
Buy a seat for each provider you contract, on one consolidated bill. They set up their own practice under it and stay the data controller for it. Paying for a seat gives you no way into it.
The boundary is structural.
Clinical confidentiality is not a setting that an administrator can turn off. Addison separates the ability to activate a plan from the ability to see clinical information, and there is no screen anywhere in the product that shows a supplier, or a trusted contact, a client list.
Providers keep ownership of their data and their client relationships. You get the operational assurance you are accountable for, and nothing more than that.
Rolling out to a provider network
Most networks run this over a term, one cohort at a time, so support stays proportionate and providers are not asked to change everything at once.
We agree what assurance you need, what your contracts require, and what providers will be asked to do.
You buy the first seats. Ten to twenty providers set up their own practice, their schedule, and a first plan. We sit in on the sessions.
Every provider rehearses their plan. You see completion, not content.
Remaining providers onboard in cohorts, with an annual review built into the calendar.
Questions we are usually asked
Does the supplier hold the data?
No. Each provider is the data controller for their own practice. Addison processes it on their instruction, in New Zealand and Australia. Paying for a provider’s seat gives you no route into their account.
What can we actually do from the supplier dashboard?
Two things. Add and remove seats for the providers you contract, on one consolidated bill. And see, per provider, whether a contingency plan is in place, when it was last reviewed, and whether it has been rehearsed. There is no third thing, and no view into a provider’s diary or clients.
Can our organisation be the trusted contact?
Yes, where the provider nominates you. The access boundary is identical: activation rights, and no clinical visibility.
What does it cost across a panel?
We quote per engagement, based on how many seats you need and your consolidated billing setup, rather than off a public rate card. We will put a figure in writing after the first call.
Do providers have to move their notes?
No. Addison is scheduling, allocations, and continuity. Clinical records stay wherever the provider already keeps them.
Let’s talk about your panel.
Thirty minutes, no deck. Tell us how many providers you contract and what your continuity obligations look like, and we will tell you whether this fits.